+61755965243 3/2 Riverview Rd, Nerang QLD 4211 valeriabeach@gmail.com Concierge desk: 24/7
Home Rates

Every service, every price — nothing hidden

Below is the full menu: what each concierge service includes, what it costs, and the packages that bundle it all. Room bookings themselves are free — hotels pay us, you don't.

Service rates Package deals
The full list

Service rates, itemised

Flat planning fees — no percentage of your room rate, no surprise line items at checkout.

Room & suite reservations

Free

Room matching, high-floor/view requests, connecting rooms, early check-in notes, upgrade negotiation. You pay the hotel's rate — usually with better terms than the portal price.

Turnaround: same day Details

Casino experience packages

$149

Structured casino evening: pre-set gaming budget, dinner reservation timed mid-session, PlaySafe setup, drink stops mapped. Per person, 18+ only.

Turnaround: 48 hours Details

Spa & wellness retreats

$99

Crown Spa circuit planning, couples treatments, cabana hire, recovery-day scheduling built around your checkout time.

Turnaround: 24–48 hours Details

Fine dining reservations

$39

Table procurement at Nobu, Rockpool, Silks and friends — including waitlist wrangling, seat requests and dietary notes passed to the kitchen.

Turnaround: same day Details

Events & conferences

from $590

Venue sourcing inside the complex, run-sheets, AV/catering coordination, group room blocks. Priced per event after a free scoping call.

Quote: within 3 days Details

VIP transfers & tours

$29 + transport

Airport limos, Swan Valley wine days, Rottnest runs — we arrange licensed drivers and full-day logistics. Flat booking fee plus the vehicle cost at partner rates.

Turnaround: same day Details
Bundles

Package deals that save the fee stack

One flat price, everything coordinated. The Weekender is what most couples end up booking.

The Taster

$189 /stay

For the "we just need it sorted" crowd.

  • Room reservation + room-note briefing
  • One dinner reservation, seat request included
  • Arrival-day itinerary (check-in to first cocktail)
  • SMS concierge line for the weekend
Choose Taster
POPULAR

The Weekender

$349 /stay

Two nights, fully choreographed.

  • Everything in The Taster
  • Spa circuit or lagoon cabana booking
  • Casino evening with set budget — 18+
  • Late checkout request + breakfast slotting
  • 48-hour itinerary, hour by hour
Choose Weekender

The Grand Gesture

$890 /event

Proposals, anniversaries, milestone birthdays.

  • Villa or Premier Suite sourcing
  • Private dining coordination
  • Flowers, photographer, in-room styling
  • VIP transfers both ways
  • On-call concierge all weekend
Plan a gesture

All prices AUD, incl. GST. Casino packages strictly 18+. Read our refund terms before booking.

The maths

Us vs. doing it yourself

What you getBook it yourselfValeria Beach desk
Room rate Portal price Same or better + upgrade notes
Floor/view requests lottery requested by name
Dinner reservations waitlist roulette confirmed + seat notes
Casino budget planning built into packages
Hours of your life spent researching ~6 hrs ~15 min
Money questions

Pricing, answered plainly

Hotels pay partner commissions. You pay the same rate you'd see direct — sometimes less with our negotiated perks. There's no catch; it's just how the industry already works.

After we send your confirmed itinerary, before we lock bookings. If we can't deliver what we quoted, you don't pay — see the refund policy.

Per person, since each plan includes an individual budget structure. Groups of 4+ get 20% off the planning fee — same night out, cheaper maths.

Absolutely — the packages are just pre-bundled discounts. Message us your combo and we'll quote it flat.
Ready when you are

Get a flat quote for your dates

Tell us when and what vibe — we'll reply with a plan and a single number.

Request a quote Meet the team