Terms of service
The agreement between you and the desk — what we promise, what we ask, and how the money side works.
Last updated: 12 August 2026
These terms cover every booking we make for you. Short version: we plan carefully and confirm in writing, you pay agreed fees on time, and everyone stays honest. The long version is below.
The service
Valeria Beach provides concierge planning: sourcing rooms, venues, tables, treatments and transport at Crown Perth and partner venues, and coordinating them into itineraries. We act as your agent — the accommodation, dining, gaming and transport services themselves are delivered by independent venues under their own terms.
Quotes & fees
- Room-only bookings are free to you — we're compensated by partner commissions. You pay the hotel directly.
- Planning fees (packages, dining, events, transfers) are quoted flat before work starts. No percentage of your room rate, ever.
- Venue costs (rooms, dinners, vehicles) are itemised separately and paid to the venue or via us as agent — always shown clearly.
- Quotes are valid for 7 days unless the venue's availability changes first.
Casino service terms — 18+
Casino packages are strictly for guests 18 and over, verified by the venue at entry. Gaming budgets are agreed in writing beforehand and are your responsibility — we structure the night but we don't control the tables, and losses are never our liability.
If gambling stops being fun, use Crown's PlaySafe tools or call Gambling Help on 1800 858 858. See also our privacy policy on how booking data is handled.
Changes & cancellations
Life happens — tell us as soon as plans move. Venue cancellation policies apply to room, dining and event bookings and we pass them on transparently. Our planning fees are refundable until the itinerary is confirmed; after confirmation they're earned but we'll always work to reschedule before charging again. Full detail in the refund policy.
Your responsibilities
Give us accurate details (dates, names, party size, dietary needs, age where relevant), tell us about changes quickly, and treat venues and drivers decently. If a venue refuses service because of conduct or false information, that's outside our control — we'll help rebook where we reasonably can.
General
These terms sit alongside our privacy policy, legal page, cookie policy and refund policy. If one clause fails legally, the rest stand. Governed by Queensland law.
Terms questions
Clear enough?
If a clause doesn't make sense, ask — we'd rather explain it now than argue later.