Request received — the desk is on it
Thanks for reaching out. A real concierge is reading your brief right now — expect a reply at your email within a few hours, usually much faster.
Meanwhile
What happens next
01
We read the brief
A concierge picks up your request and checks availability for your dates — rooms, tables, spa slots, whatever you asked for.
02
You get a draft plan
Within hours you'll have a proposed itinerary with a flat price. We tweak it together until it's exactly your weekend.
03
We lock it in
You approve, we book everything, you get a single confirmation with every detail. Then you just show up.
While you wait
Worth a read
Quick answers
You're on this page, so yes. If hours pass with no reply, check spam — then call +61755965243 and we'll sort it live.
Just reply to our email when it lands, or call the desk. Dietary needs, surprise elements, budget tweaks — all fair game.